1 | | CRM unplugged : releasing CRM's strategic value / Philip Bligh, Douglas Turk . - Hoboken, N.J. : Wiley, 2004. - xviii, 205 p. : ill. ; 24 cm Thông tin xếp giá: : G109K29: 100007076, G110K02: 100014617-100014618, G110K03: 100014559, G110K03: 100014653-100014654, G208K24: 100007077, G208K24: 100014560, G208K24: 100014615-100014616 |