1 | | Measure what matters to customers : using key predictive indicators / Ronald J. Baker . - Hoboken, N.J. : Wiley, 2006. - xxii, 186 p. : ill. ; 24 cm Thông tin xếp giá: : G109K19: 100007635, G109K19: 100014406, G109K19: 100014408, G208K12: 100007634, G208K12: 100014405, G208K12: 100014407 |
2 | | Mind over matter : why intellectual capital is the chief source of wealth / Ronald J. Baker. / Baker, Ronald J . - Hoboken, N.J. : John Wiley & Sons Inc., 2008. - xxviii, 340 p. ; 24 cm Thông tin xếp giá: : G109K16: 100007391-100007392, G109K16: 100013925-100013928 |