LC Control Number: | 2006014057 | Dạng tài liệu: | | Thông tin mô tả: | Anderson, Dave, 1961- How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent / Dave Anderson Hoboken, N.J. : Wiley, 2007 xxvi, 159 p. ; 23 cm
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